logo

Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Appointment booking fees and Cancellation Policy

You will be sent a confirmation for your appointment by email initially, and by text message 48 hours prior to your appointment.

A booking fee is required when booking an initial consultation and to confirm each ongoing treatment. This will be held on your account, and only refunded if no further bookings are to be made.

Appointments of 30 minutes or under: £30 booking fee (small treatment areas, all consultations)

Appointments of over 30 minutes to 1 hour: £50 booking fee

Appointments of over 1 hour: £75 booking fee

Booking fee will be forfeit for cancellations with less than 72 hours notice, no-shows on the day, or late attendance or more than 10 minutes. Rescheduling of appointments must be made with at least 48 hours notice.

On the third instance no-shows/late cancellations/rescheduling will be subject to 100% of the cost of the treatment or removal of that treatment from your pre-booked treatment.

If you have a course of pre-paid treatments on your account (these were phased out at the end of 2019 however we have some still ongoing) or pay by GoCardless payment plan

As you have money on account, you will not be charged an additional booking fee as long as the total on your account is at least equivalent to the amounts above. However, if you do not attend or cancel late (see below) your account will be debited by the cost of your booking fee. All other T&Cs remain the same as pay-per-session bookings.

Appointment requirements

Please arrive on time to ensure sufficient time is available to complete required paperwork and the treatment being undertaken. If you arrive more than 10 minutes late you may not be able to be seen and this will be considered non-attendance, and a further booking fee will be required to rebook your appointment. If you think you are going to be late for any reason (e.g. traffic) it is essential that you call as early as you are able to – we will always accommodate where we are able.

Failure to follow pre-treatment advice and requirements may lead to your appointment being cancelled on the day if treatment is unable to take place and this may be considered as a short notice cancellation and be subject to booking fee relative to your appointment. Further treatments may not take place until this charge has been paid.

Initial Consultation and quotation

An initial appointment is required for all skin, laser and aesthetic treatments prior to treatment being carried out to ensure suitability, safety and to construct a plan of treatment. Occasionally, but not always, a minimum of 24-48 hours may be required before treatment may commence. Some treatments will require a period of pre-treatment with homecare products, and this will be explained at consultation. Treatment will not be possible without initial consultation. Patch tests may be carried out at this appointment if client is suitable and it is clinically necessary. The client may be advised to wait longer before commencing treatment if there is a clinical reason to do so (for example, waiting to assess response for laser hair removal on lighter hair colours, to allow sun-exposure time to elapse, to allow pre-waxed hair to regrow etc). Advice will be given of these reasons on the day of assessment. If the client requests to commence treatment despite these reasons, all liability from the company is forfeit. The clinician may refuse to treat in these circumstances. Quotations made at this initial appointment will be valid for 30 days.

Payment plans

All treatment plans may now be subject to a GoCardless standing order system. No additional charge will be added for this service, and the client at any point may stop payments. However, refunds will not be paid on monies already paid through standing order. Treatments may be taken up to the value of payments made, or this amount may be offset against a treatment of higher value.

Refunds

Booking Fees paid will be offset against the cost of treatment on the day if attendance is made, and no further bookings are made.

Refunds will not be made on treatments already taken, nor on block-booked courses paid in advance for any reason other than on medical grounds. If a refund is agreed on existing block bookings, it will be calculated by deducting the full list price (pay-per-session cost AT THE POINT OF INITIAL BOOKING) of all treatments taken up to that point, plus any charged for non-attendance, from the total price paid, less a 2.5% administration charge.

Vouchers and discounts

Vouchers are valid only for the named person. Vouchers are normally valid for 12 months unless otherwise specified. Vouchers may not be used against products unless specified on the voucher.

Liability

The Company will be not be liable for any loss or damage arising out of or in connection with its provision of any goods and/or services to the client. The client is responsible for ensuring that he/she provides all up to date and relevant medical and personal information relevant to the treatment being provided, and changes to such information at each appointment. No liability will be accepted as a result of failure to disclose such information. The client agrees to comply with instruction, advice and pre/post treatment care information given to them on or on behalf of The Company regarding the areas treated. This does not exclude liability for personal injury resulting from negligence caused by any member of The Company staff.

While visiting therapists are bound to act in accordance with The Company guidelines, the company does not employ them and will not be liable for adverse incidents relating to treatment by them. Individuals must address cases to the therapist concerned.

Complaints

Complaints should, in the first incidence, be directed to the Nurse and owner, Sally Wagstaff. If further help is required then the complaint should be made in writing to the directors. All complaints will be addressed within 7 days of notification if practicable.